Work that moves the needle

Tovana restructured and rewrote Citizens’ help center with clearer content, improved navigation, and visual guides to create a more accessible support experience for educators.

Tovana helped ArtPlacer transform its customer operations by implementing a scalable helpdesk system, chatbot, help center, onboarding product tours, and customer analytics — turning a fully email-based support workflow into a structured, data-driven support experience.

Tovana helped Ouico launch with a bilingual help center and support system, including localized English and Canadian French documentation, visual guides, and Zendesk setup for first-time users.

Tovana helped Snaau launch a fast and scalable support system by selecting the right helpdesk tools, implementing a chatbot, and creating optimized help center content for their e-commerce audience.

Tovana built Carepatron’s self-serve customer experience system with onboarding flows, support automations, a help center, and analytics to improve adoption and reduce manual support.

Tovana transformed Coffee.ai’s disorganized help center into a structured support system with optimized content, improved Fin AI responses, and clear user-focused documentation.

Tovana helped Itinerist rebuild its onboarding experience by cleaning product data, mapping customer journeys, redesigning onboarding flows, and creating lifecycle email campaigns focused on product adoption.